Reference

What Governs Your Account on oddsyey

Your account, your data, and every transaction you make through oddsyey — whether you fund it via PayPal, Venmo, or a Play+ prepaid card — are governed by a clear set of terms tied to your eligible state.

State-eligible access onlyPayPal, Venmo, Play+ coveredAccount data rightsMobile session termsUS jurisdiction framing
oddsyey What Governs Your Account on oddsyey
POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If something in the terms isn't clear, or you need to submit a formal request — data access, account dispute, or policy clarification — these are the three channels we staff for legal and account matters. We aim to respond to written requests within the window stated in your regional addendum.

Live Chat The fastest path for account-level questions. Open the chat icon from any page — available to logged-in account holders during staffed hours noted in your dashboard.
Email Support Send formal requests — data access, dispute documentation, or policy queries — to our support address found under Account Settings. Written responses follow the timeline in your addendum.
Account Help Center Self-serve answers for common legal questions: how to close your account, how to request a transaction record, and how to flag a disputed PayPal or Venmo charge.
DATA AND ACCOUNT SECURITY

How We Protect and Manage What You Share

Your account data doesn't sit idle — we apply defined retention schedules, access controls, and cookie practices that are all documented in the privacy policy linked from your account footer. Here's what each pillar of that commitment looks like in practice.

Data Retention

We keep transaction records — including PayPal, Venmo, and Play+ deposits — for the period required under applicable state financial regulations, then we delete or anonymize them per the schedule in our privacy policy.

Cookie Handling

Cookies track session state and mobile continuity so your lobby position carries over when you switch from your phone browser to desktop. You can review and manage cookie preferences from the footer settings panel.

Account Security

Identity verification runs at account opening and again at withdrawal — you'll upload a government-issued ID through the secure document portal in your account dashboard before your first payout is processed.

Requesting Changes

To update stored personal data, correct a record, or request deletion, submit a written request through email support. We confirm receipt and outline next steps within the timeframe in your region's addendum.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about account rights, data, and how our terms work for US-based accounts.

Access depends on your state's law. We only permit account activity where online gaming is authorized under local regulation. Check the eligibility notice during account registration to confirm your state qualifies.

We collect identity information for verification, transaction records tied to PayPal, Venmo, or Play+, and session data for mobile continuity. Full detail is in the privacy policy linked from your account footer.

Submit a written data-access request by email through Account Settings. We confirm receipt and deliver your data within the timeframe specified in the privacy policy for your eligible state.

Yes. Request account closure via email support. We process deletion according to our retention schedule — some transaction records are kept for the period state financial rules require before final removal.

Raise disputes through our account Help Center first. Filing a chargeback directly with PayPal or Venmo before using our dispute path is treated as a breach of the account agreement and may trigger a review of your access.

We may update terms and will post a notice to your account dashboard before changes take effect. Continued use of your account after the notice period means you accept the updated terms on file.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.